Royce Koh — Irvine, CA. Fifteen years of professional experience in premium automotive operations from Seattle to Orange County, and since January 2026 the builder and operator of a production AI platform: conversational agents, RAG pipelines, multi-agent workflows and integrations to 20+ third-party services. I take requirements from the business, write them down, hand them off, and keep the reporting honest afterwards.
Fifteen years representing premium, luxury and exotic automotive brands — the same customer and dealer world HAEA's applications serve.
HAEA is the IT arm of Hyundai Motor Group and, in its own words, the crucial information link between Hyundai's Global Headquarters and North American operations — serving Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital and Glovis. That description is the job I have been doing in two languages for fifteen years: the business on one side, the builders on the other, and me keeping the requirement, the timeline and the reporting true in the middle.
The programs that run through Irvine are planned and built with teams in Korea. I speak Korean — not as a bonus line on a resume, but as the difference between a requirement that arrives correctly and one that gets reinterpreted. I have been the English-to-Korean and Korean-to-English seam in operations for years, and I am comfortable being the person who refuses to guess.
I also build and run production systems myself, on my own platform, with 180+ automations and self-healing monitoring. So when an analyst writes a requirement or a program manager needs a status that is actually true, I know where the data lives and why it went missing.
At Jaguar Land Rover Newport Beach I am wired into the systems the store runs on, and everything the client hears from me comes out of them:
As-is and to-be mapping, gap analysis, SOPs and process flows — written so the next person can run the process without asking me. I document and automate processes daily on my own platform.
Take the requirement from the business, get it agreed in writing, hand it to the builders, and verify what came back. I do this on my own systems and I did it across 15 retail locations.
The development side of these programs is in Korea. I speak, read and write Korean — so requirements cross that seam intact instead of being translated twice and guessed at once.
AutoNation: 200% growth in vehicle acquisitions, 50% inventory improvement, 4,000 leads a month closing at 8-9%. VinFast: up to 15 locations and 100 people, contributing to a 10x regional sales increase in 100 days.
180+ scheduled automations, integrations to 20+ third-party services, self-healing watchdogs. If a report has to be produced every week, I would rather build the thing that produces it.
I brief the customer, the field team and the program office from the same record in the same hour — and I say plainly what is working and what is not.
Three HAEA requisitions in Orange County, verified open today. For each one: why it is the right seat, and what I have actually done that matches it. I left the rest of the board out on purpose — these are the seats where my background is the strongest match, not the longest list.
The seat that matches what I already do: process documentation, cost-benefit and ROI work, KPI/SLA reporting, and building the cataloging method behind an IT services portfolio.
The program-manager seat closest to the contract work currently being sourced for me: client-facing, requirements through delivery, applications portfolio, five days on-site at the Irvine HQ.
The senior individual-contributor process seat at the Irvine HQ: analysis sessions, stakeholder alignment, and carrying requirements through the development lifecycle.
Local, and on-site is not a problem. I live in Irvine — minutes from the Bunsen Avenue headquarters, and an easy drive to Costa Mesa. HAEA's postings ask for five days on-site; that suits me.
Korean. Fluent. HAEA is the link between Hyundai's Global Headquarters and North American operations, and the build teams on these programs sit in Korea. I would rather be the person who resolves the ambiguity than the one who forwards it.
The honest gap. I do not carry a Business Process Analyst title on paper. What I have is fifteen years of doing the work — process documentation, requirements, gap analysis, KPI and SLA reporting, business cases — plus building and operating the systems myself. HAEA's own postings accept equivalent professional experience, and I would rather be judged on the work than the label.
Eligibility and availability. U.S. citizen, no sponsorship needed, no relocation needed. Interview availability is open now, including same-week, and I can start on short notice.