Your facility runs 24/7 — and so does the race to fill it. Families search at 9 PM, hospital discharge planners call at 7 AM, and the facility that answers first gets the admit. RoyceAI is the front office that never sleeps: every call answered in seconds, every referral answered in minutes, every tour booked around real life — so your team spends its time on care, not phone tag.
We researched how admissions actually happens at a 142-bed facility like Sunny Hills. The calls that matter most arrive when the desk is empty — and the facility that answers first wins the bed.
Families don't start looking for a nursing home at 9 AM. The hospital calls at 5 PM, and by 9 PM they're on the phone — comparing facilities while they sit in the waiting room.
Hospital discharge planners move at hospital speed — they place patients the same day, often before lunch. Referral packets don't arrive 9-to-5, and slow responses cost admits.
One system that turns the missed-call pile into booked tours, answered referrals, and admitted residents — without adding front-office headcount.
A natural-sounding front desk for every line — answering in seconds while your team does the work that needs humans.
Hospital referrals answered in minutes, not days — intake captured the moment it lands.
Families tour when they're free — nights and weekends. The AI books it without anyone watching a calendar.
The first week after admission decides the review — and the referral. RoyceAI keeps every family looped in.
We studied your facility's real clinical programs — every capability below comes from your own site. The AI sells them accurately on every call, 24/7.
Wound vac and debridement, IV therapy and TPN, trach and respiratory care, chest tube management — when a family asks "can you take my dad, he's on a trach?", the AI answers with your real capabilities. No maybes, no callbacks.
Joint-replacement recovery, stroke rehabilitation, orthopedic and neurological therapy, fall prevention — every intake call tells your outcomes story instead of just taking a message.
La Mirada families think and choose in English, Spanish, Chinese, and Korean. The AI answers in the caller's language and hands off with full context.
Medicare, Medi-Cal, Kaiser network plans, private pay — payer and insurance status captured on the first call so admissions never chases paperwork.
Every call, source, and outcome in one place: calls answered, tours booked, referrals responded to, admits won. Yours today — Sun Mar corporate's tomorrow.
One facility today — and the same layer, the same playbook, zero rebuild for the next facility you run. Built for administrators who keep getting promoted.
From ringing phone to booked tour to admitted resident — in days, not months.
You've spent four years running facilities people said couldn't be fixed — Trabuco Hills, Mountain View, Paramount, and now Sunny Hills. Every one of them lives or dies on the phone. RoyceAI is the front office that never misses: every family call, every hospital referral, every tour — answered, booked, and followed up, at a fraction of one coordinator's salary. Built by an Irvine team that sells on the floor and automates everything else.